Follow item instructions
Use, clean, charge and store every product according to its supplied instructions. Keep labels, packaging and proof of purchase where practical. Do not use damaged electrical items.
If an item has an issue
Document the issue with clear photos where relevant and submit the order number, billing email and item details through Order Support. We will assess the request under the policy that applies to the order and applicable law.
Warranty and legal rights
Any manufacturer warranty, where offered, is described with the item or documentation. This page does not limit mandatory consumer rights. Terms and remedies must match the actual order and applicable law.