1. Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with tags attached. Items damaged through normal wear, misuse, or improper care are excluded.
2. Return Timelines
Return requests are accepted within 30 days of the order placement date or 15 days from delivery, whichever provides a later deadline.
3. How to Request a Return
You can initiate your return online using our Return Request Form or by contacting Order Support.
- Provide your full order number and billing email address.
- Specify the items you wish to return and the reason.
- Attach photos if the item arrived damaged or incorrect.
4. Refund Processing
Once your returned item is received and inspected, we will send an email notifying you of approval status. Approved refunds are processed to your original payment method within 3 to 5 business days.
5. Size & Style Exchanges
The fastest path to receive a different size or variant is to place a new order online while your return request is being processed.
6. Need Assistance?
If you have questions about return status or eligibility, please email our support team at andy.dev.uae@gmail.com or call +971 4 635 7526.
Start Return Request