Help & Questions

Frequently Asked Questions

Clear answers to common questions regarding orders, shipping, returns, tax inclusion, and customer support.

When is shipping free?

Orders over $99 qualify for free standard shipping when eligible. Delivery options and carrier timing are confirmed during checkout.

Are taxes included in listed prices?

Yes. All product prices include applicable 5% tax. No hidden tax fees will be added at checkout.

What is your return window?

Return requests are accepted within 30 days of the order date or 15 days from delivery, whichever deadline is later.

Can I place an order as a guest?

Yes. Guest checkout is fully supported. Creating an account is optional and offers easy order history tracking.

How do I track my order?

Visit our Track Order page using your order number and billing email address, or contact support.